2023 Employee Experience: Communication and Engagement Solutions Consulting Graduate Pro at Willis Towers Watson

Posted 3 days ago

The Company 
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 45,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimise benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. 
The Business 
The greatest asset of most organisations is their people. In an era of rapidly-developing technology, greater workforce mobility and increasing customer demands, having a cohesive human capital strategy is crucial for business success. 

As an Employee Experience business, we make a difference to the lives of millions of employees around the world. Working with our colleagues across WTW’s Health, Wealth and Career (HWC) businesses, we help clients deliver strong business results by ensuring that they have the right people in the right places, doing the right things, at the right cost and living the right experience. Through a combination of advice, data and software, we deliver solutions that help organisations improve their business performance through their people. 

We know that high-performing businesses cultivate and grow talent, carefully balancing costs and rewards. From employee engagement to change management, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to attract, engage and retain talent – and shape the employee experience. 

Fundamentally, the workforce of today, and the future, is looking (i) to be inspired by a strong sense of purpose in an inclusive environment (ii) to be doing great work in a thriving organisation, (iii) to have a connection with great people and great leaders, and (iv) to be rewarded and to achieve their potential. We work with our clients to make that experience a reality. 

Our human capital clients are varied – we advise organisations across all industries, from financial services to retail, telecommunications and energy. In the UK, we advise many of the world’s leading and largest companies and often interact with our offices around the world to provide a truly global service offering. We provide invaluable advice to companies at some of the most exciting and critical moments in their lifecycle, at times when employee engagement and retention is crucial – from mergers and acquisitions to listing on the stock market. 

Graduates on our Employee Experience: Communication and Engagement Solutions Consulting Graduate Programme have the opportunity to work in our communications team. Our consultants provide expertise to clients to drive employee engagement and help align behaviour with business results. They also use marketing techniques to support long-lasting behaviour change and transformation. They support the development of communication campaigns and the drafting of communications across all aspects of the employee experience. These include: pension communications, reward and benefits communications, change communications, wellbeing communications and career management communications. 

The Role 

As an Employee Experience (EX) analyst, focussing on communication and engagement solutions (C&ES), you will work as part of a consulting team on a wide variety of complex projects, serving as a key resource for the consultant in charge of each of your engagements. You will be encouraged to develop as broad an understanding of our client solutions as possible by supporting across multiple, complex projects. You will have immediate exposure to real client assignments, which will draw on your imagination and creativity, as well as your ability to draft and present a variety of communications. These experiences will help build your technical knowledge and overall industry experience while you benefit from more structured learning interventions. 

As you grow and gain more expertise, you will become a key contact for the client and gradually begin to take responsibility for deliverables and client relationships across a range of sectors and geographies. You will work alongside some of the industry’s top consultants on cross-industry client projects including many household names: FTSE 100 and 250 clients, privately-held companies and public service organisations. 

  Typical work for a C&ES analyst might include: 

  • Supporting senior colleagues with the development of communication strategies and materials designed to grab the attention of employees, build engagement and drive desired changes in employee behaviour. 
  • Executing the delivery of communication campaigns across a range of subject areas (pension, reward and benefits, wellbeing, career management) and measuring success through key analytics. 
  • Working independently to draft and create communications, across print and digital, translating complex concepts into clear, compelling, innovative and engaging content. 
  • Liaising with our internal design studio and external agencies to create engaging communications, including websites, videos, animations and interactive tools. 
  • Supporting senior colleagues with the day-to-day project management of client and/or internal activities and acting as liaison with colleagues/providers to ensure data and materials are transmitted accurately, and deadlines are clear and met. 
  • Working with clients to develop or update their internal employee brand. 
  • Effectively presenting client deliverables at client meetings and helping the project team build trusted advisor status. 

You are required to have excellent writing and communication skills as well as good problem-solving and analytical skills, as you will be interacting with clients from the beginning. 

Qualifications and Training 

We have a focussed 12-month training programme for graduates joining EX, which is called LEAP. LEAP is designed to give you an insight into our business, and help you develop the consulting, practical and technical skills you need to succeed at WTW. 
We continue to invest in our people and you will have regular opportunities for training throughout your career with us – both on the job and through more formal classroom sessions. Consultants are not required to have a particular qualification; therefore, the wide variety of external qualifications we do support are determined by the needs of the business and the individual’s interests. 
The Requirements  

Minimum 2:1 degree in a related discipline, e.g. humanities, marketing, communication or comparable education or work experience. 

WTW is an equal opportunity employer  

WTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organisation, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.  

Why work at WTW?  

WTW offers a variety of benefits to support your physical, emotional and financial wellbeing, as well as help you develop in your career, and balance your life inside and outside of work. Among other things, these include WTW Work Flex, shared parental leave, a range of Learning & Development (L&D) opportunities and a competitive pay and benefits package (which includes Private Medical Insurance and Life Insurance).  

WTW Work Flex  

At WTW, we see things differently. We understand flexibility is key to supporting an inclusive and diverse workforce and so we have a variety of different working arrangements which we call “WTW Work Flex”. We encourage colleagues and candidates to make requests for the types of flexible working arrangements that suit them.  Visit our career site for more information: https://careers.wtwco.com/wtw-work-flex/   

Recruiting tips 

WTW specializes in preparing for the unknown.  Here’s how to get ready for the big day: https://careers.wtwco.com/hints-and-tips/ 

Start date for the UK Graduate Programme will be September 2023 (flexibility of start date depending on business requirements) 

  • our Employee Experience team was previously known as our Talent team (within Talent & Reward), and Health, Wealth & Career was previously called Human Capital and Benefits.