Product Support Analyst Industrial Placement (Nottingham) at Experian

  • Experian Way, Nottingham NG2 1EP, UK
  • Full-time
  • Department: Analytics
  • Role Type: Hybrid
  • Employee Status: Fixed Term
  • Schedule: Full Time

Company Description

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Job Description

Product Support Analysts play an important part in helping Experian deliver exceptional client service. As an Industrial Placement Student, you will join the team who maintain Experian’s Business Solutions products. It’s an exciting role where data is at the heart of what you do!

In this role, you will work across a broad technical remit using various products like APIs, web portals, and automatic data feeds. Day to day you could be processing data loading into systems, contributing to data reports, MI or even working on a product proof-of-concept for future clients (where you take a sample of data from a client and assess what benefit that future product could offer them).

A key part of the role is also helping to ensure our products run as they should by checking system data, responding to client queries or issues, and creating client feedback loops so we can support and maintain our business products in the best ways possible. It’s an ideal opportunity if you have an interest in Data Analytics but would like a wider remit of responsibilities in your job, as this role isn’t just about looking at the numbers! 

Throughout this placement, communication skills are important as you’ll be working with a variety of people and may have to translate technical issues to non-technical stakeholders. You will also have chance to put your creative flair to use, through understanding our processes and suggesting enhancements for the future.

If you want to work with and break down interesting data, apply analytics to real-world scenarios and help Experian unlock new opportunities for our clients and consumers, then this is the industrial placement for you!

For the last 15 years we’ve successfully trained Placement Students within Experian, many of whom go on to re-join us as Graduates. It’s an exciting time, and we want you on board.

Our concept is simple. We believe in expanding horizons – it’s what makes Experian a global leader and a Top UK Tech Employer.


To apply for this opportunity, you must be able to undertake a year in industry placement as part of your undergraduate degree at a UK university and be on track to graduate in 2025. The industrial placement will start in July 2023 and end in August 2024.

You’ll be an undergrad on a Bachelor’s STEM degree course, or be technically minded, as it’s important that you are confident working with and understanding data. Any knowledge of technologies such as web services, computer programming (eg. SQL, python) or data visualisation tools (eg. Tableau) are valuable but not essential to the role.

It’s also key to be an analytical thinker, have good communication skills and a thirst for learning. 

Additional Information

Application Closing Date: Sunday 20th November. We aim to respond to all applications no later than the week after the closing date.

Start Date: July 2023

End Date: August 2024

For this role we aim to hold online Assessment Centres W/C 9th January 2023 (*Subject to change)

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

We look forward to receiving your application.


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